We Take Data Security Seriously

We recognize the vital importance of safeguarding sensitive business and personal data. With years of experience supporting customers in highly complex, regulated industries such as Insurance, Banking & Financial Services, and Healthcare, we have honed our expertise in managing data that requires the highest levels of security.

Cloud-Based Infrastructure: No Hardware to Host

Roots' services are hosted on Microsoft’s Azure and Amazon's AWS cloud platforms. With Roots there is no hardware to host. Everything is delivered as a cloud-based service. We do not run any on-premises routers, load-balancers, DNS servers, or physical servers. 

Our infrastructure is spread across multiple geographically distributed data centers in the United States and Europe (depending on customer needs) to offer high availability of services and resiliency in the event of any regional outages. Our servers, applications, and data are kept secure with the latest software, code revisions and security patches, which are reviewed, tested and deployed monthly. 

We maintain a hot-hot configuration to deliver high-availability, achieving 99.9% uptime or higher,  in line with our cloud providers Service Level Agreements (SLAs). 

Data Encryption: Your Data is Always Secure

We use end-to-end 256 AES DOD level encryption. Additional protections are applied when we send or retrieve data from your systems or from the Roots Platform, the communication is always secured through HTTPS encryption. 

Next to encrypting data in transit, we also encrypt all data at rest. Our databases, as well as all stored data and documents, are encrypted from the moment we receive your data until deleted. Your login details are one-way hashed using a strong hashing algorithm. Not even our staff can see or access your passwords and keys.