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HUMAN-IN-THE-LOOP

Empowering Insurers with Human-AI Synergy

The Roots Platform integrates AI with your business experts to drive efficiency, accuracy, and compliance. By combining automation with human oversight, we ensure better decision-making, reduced risks, and continuous performance improvement.

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Top insurance companies trust Roots

bhsi
eastern-alliance
carisk
engle-martin
scor
zenith
bhhc
cia
enumclaw
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protective
pearl-insurance
bhsi
eastern-alliance
carisk
engle-martin
scor
zenith
bhhc
cia
enumclaw
bk-guard
protective
pearl-insurance
bhsi
eastern-alliance
carisk
engle-martin
scor
zenith
bhhc
cia
enumclaw
bk-guard
protective
pearl-insurance
bhsi
eastern-alliance
carisk
engle-martin
scor
zenith
bhhc
cia
enumclaw
bk-guard
protective
pearl-insurance
bhsi
eastern-alliance
carisk
engle-martin
scor
zenith
bhhc
cia
enumclaw
bk-guard
protective
pearl-insurance
humanintheloop
Enhanced Accuracy through Human Expertise
The Roots Platform combines AI with direct oversight by your business experts, ensuring continuous accuracy. Your experts provide real-time feedback, fine-tuning the system for reliable and precise results in key operations. 
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Reduced Operational Risk
Human involvement in exception handling reduces operational risk. Experts are alerted to correct low confidence results, ensuring high-quality outcomes and minimizing the risks in complex decisions like underwriting and claims processing. 
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Continuous Improvement and Adaptability
Roots enables continuous improvement by incorporating feedback loops. Experts' refinements are used to retrain the AI models, allowing the system to adapt to real-world needs, increasing efficiency and performance. 

Our Approach

Prioritizing Expertise and Oversight

At Roots, we believe in responsible AI that places subject matter expertise and human oversight at the heart of every process. Our patented Human-in-the-Loop (HiTL) system emphasizes the importance of continuous learning and feedback, integrating these principles into our AI solutions. Through robust training and exception handling mechanisms, we ensure that our automation   meets the highest standards of accuracy, effectiveness and  your business guidelines.

 

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Delivering Continuous Learning and Control 

Roots' HITL approach empowers businesses by integrating human expertise with AI Agent-powered automation. This ensures that AI is constantly refined and aligned with real-world complexities, allowing your business expert to actively participate in training and improving AI models. 

This dynamic collaboration enables seamless exception handling and guarantees data accuracy across critical processes such as claims processing, underwriting, and customer support. By combining the efficiency of AI with the insight of human expertise, Roots delivers more trustworthy and accurate results, driving continuous performance improvement and reducing operational risk. 

HOW IT WORKS

Add Your Expertise into Your AI-Driven Processes

Training and Annotation  

Your business experts can annotate documents within the platform to help InsurGPT improve accuracy and better handle customer specific documents, processes, and terminology.  

Validate and Correct Data

Your business experts can easily validate data and make corrections based on configurable field level confidence scores.

Real-time Exception Handling   

Roots' AI Agents are designed to interact with your experts in real-time to manage exceptions such as missing data, poor-quality documents or low confidence scores using natural language prompting to ask your experts questions and get direction.

Context Screenshots and Guidance  

If an AI Agent cannot read part of a document, it will take a screenshot or excerpt for context and send it to your business expert for guidance on the specific problem area. The AI Agent will then re-read the document and apply the new knowledge.

What happens next?  

After each Human-in-the-Loop interaction, the Roots' AI Agent updates its knowledge and saves it for model retraining to continuously increase accuracy and performance.

Human-in-the-Loop

Patented AI with Expert Oversight 

Exclusively from Roots 

Our patented Human-in-the-Loop (HITL) technology combines advanced AI with critical human oversight, ensuring high-quality outcomes based on every exception handling interaction between humans and Roots' AI Agents in claims, underwriting, and policy servicing. By empowering experts to refine the AI in real-time, we drive continuous learning, enhanced decision-making, and minimized operational risks—giving insurers the power to leverage AI with full control and precision. 

Why Roots

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Enhanced Control
Take command of your AI-powered processes, ensuring compliance, accuracy, and timely decision-making. 
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Streamlined Collaboration
Enable seamless communication and cooperation between your subject matter experts and AI Agents, enhancing overall productivity.
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Real-Time Monitoring
Track your AI Agents’ performance in real time, addressing issues as they arise and ensuring smooth workflow operations. 
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Scalable & Secure
Designed to scale with your business needs while maintaining the highest levels of security and data protection. 

Building AI Responsibly  


At Roots, our singular focus is supporting insurance companies in delivering on their customer promises while keeping the trust and security of our AI at the forefront of everything we do.

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Our Commitment to Responsible AI
Insurers must prioritize fairness and transparency to make unbiased, fact-based AI decisions. Roots simplifies this with an ethical AI framework based on eight core principles, ensuring explainable decisions, strong data protection, and ongoing improvement to maintain trust and compliance. 

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Roots’ AI Research and Development
Roots is dedicated to AI research that directly addresses practical problems. Our work emphasizes advanced post-training methods and reasoning capabilities, enabling AI models to simplify complex tasks, make business processes more effective, automate routine tasks, and improve decision-making. 
TRUST CENTER

Secure and Compliant  


Roots meet ISO 27001, SOC 2 Type 2, HIPAA and CCPA compliance requirements.

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Schedule a personalized solution demonstration to see if Roots Automation is a fit for you.