HUMAN-IN-THE-LOOP
Empowering Insurers with Human-AI Synergy
The Roots Platform integrates AI with your business experts to drive efficiency, accuracy, and compliance. By combining automation with human oversight, we ensure better decision-making, reduced risks, and continuous performance improvement.

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Our Approach
Prioritizing Expertise and Oversight
At Roots, we believe in responsible AI that places subject matter expertise and human oversight at the heart of every process. Our patented Human-in-the-Loop (HiTL) system emphasizes the importance of continuous learning and feedback, integrating these principles into our AI solutions. Through robust training and exception handling mechanisms, we ensure that our automation meets the highest standards of accuracy, effectiveness and your business guidelines.


Delivering Continuous Learning and Control
Roots' HITL approach empowers businesses by integrating human expertise with AI Agent-powered automation. This ensures that AI is constantly refined and aligned with real-world complexities, allowing your business expert to actively participate in training and improving AI models.
This dynamic collaboration enables seamless exception handling and guarantees data accuracy across critical processes such as claims processing, underwriting, and customer support. By combining the efficiency of AI with the insight of human expertise, Roots delivers more trustworthy and accurate results, driving continuous performance improvement and reducing operational risk.
HOW IT WORKS
Add Your Expertise into Your AI-Driven Processes
Training and Annotation
Your business experts can annotate documents within the platform to help InsurGPT improve accuracy and better handle customer specific documents, processes, and terminology.
Validate and Correct Data
Your business experts can easily validate data and make corrections based on configurable field level confidence scores.
Real-time Exception Handling
Roots' AI Agents are designed to interact with your experts in real-time to manage exceptions such as missing data, poor-quality documents or low confidence scores using natural language prompting to ask your experts questions and get direction.
Context Screenshots and Guidance
If an AI Agent cannot read part of a document, it will take a screenshot or excerpt for context and send it to your business expert for guidance on the specific problem area. The AI Agent will then re-read the document and apply the new knowledge.
What happens next?
After each Human-in-the-Loop interaction, the Roots' AI Agent updates its knowledge and saves it for model retraining to continuously increase accuracy and performance.
Human-in-the-Loop
Patented AI with Expert Oversight
Exclusively from Roots
Our patented Human-in-the-Loop (HITL) technology combines advanced AI with critical human oversight, ensuring high-quality outcomes based on every exception handling interaction between humans and Roots' AI Agents in claims, underwriting, and policy servicing. By empowering experts to refine the AI in real-time, we drive continuous learning, enhanced decision-making, and minimized operational risks—giving insurers the power to leverage AI with full control and precision.
Why Roots
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Building AI Responsibly
At Roots, our singular focus is supporting insurance companies in delivering on their customer promises while keeping the trust and security of our AI at the forefront of everything we do.


TRUST CENTER
Secure and Compliant
Roots meet ISO 27001, SOC 2 Type 2, HIPAA and CCPA compliance requirements.





