Darlene Durand
VP of Operations
Darlene Durand is responsible for onboarding AI-powered solutions such as Roots' AI Agents, and managing Roots’ engagement with our customers.
Darlene has worked in financial services and insurance for her 15+ year career focused on program management, continuous improvement, and account management. Before joining Roots, Darlene helped stand-up automation centers of excellence and led customer engagement for AIG and Cognizant.
Darlene has a BA from the University of Miami, an MBA from the Univ of Dayton, and PMP, Agile and LEAN certifications.
