Case Study
Automating Property FNOL for a large Insurance Conglomerate
TABLE OF CONTENTS
The Customer
Our Customer is a large Insurance Conglomerate - part of the Berkshire Hathaway family- with an estimated $276bn in revenue, employing around 372,000 employees.
The Situation
Our Customer, a member of the Berkshire Hathaway family based in Boston, is growing rapidly.
Our Customer has a small Shared Services team in Atlanta that supports its Claim setup process.
As Our Customer continues to grow, it recognizes that hiring and keeping back-office personnel has become challenging..
The Challenge
Because the incoming FNOL emails and documents are semi-structured and unstructured, our Customer had not been able to automate claim setup – forcing manual intervention at each step of the Claims management process.
The Solution
Our Customer chose to adopt a Roots' AI Agent due to its ability to read unstructured FNOL emails and attachments and use that information to setup their claims.
The AI Agents take each FNOL email as it comes in, reviews the specifics of the claim, identifies the claimant, insured, description of loss, independent adjuster, and other claim and peril information,
Then, it uses Our Customer’s Claims Handling system to setup the claim and it stored the email and accompanying documentation in Our Customer’s Document Management system.