Throughout the economic crisis caused by Covid-19, high-performing companies invested in AI and cognitive automation. Though plenty of corporations survived the pandemic without implementing cognitive automation, the digitization of the workforce has begun. And, just like the Industrial Revolution, this progress toward augmentation will be difficult to ignore.
This isn’t to say that digital transformation comes easily. Even large enterprise corporations with impressive budgets grappled with underperformance last year. Whether it’s due to lack of enthusiasm among employees, difficulty with deployment and change management or a genuine unfamiliarity with process automation, the conversation around AI dominating the workforce is primarily moot because up to 50% of automation fails.