At InsurTech Hartford Symposium, Roots Automation Co-founder & CEO, Chaz Perera spoke with AM Best reporter, Lori Chordas on Generative AI’s capabilities and potential to help insurance address its talent crisis.
Among the topics discussed by Lori and Chaz discussed were:
- The most prominent challenges to efficient underwriting, critically, the burden of processing unstructured data and other administrative tasks – and the role AI-powered tools can play in freeing underwriters to focus on high-value work, like engagement and relationship-building with brokers/agents
- Use cases for how AI-accelerated extraction of unstructured data (e.g., photos) enables underwriters to better understand risk with far less manual review
- How Generative AI continues to revolutionize the customer experience.
We invite you to view the entire interview here.