Using AI & Cognitive Process Automation to Create Value for Millennial Policyholders

Millennials, known for their tech-savviness and demand for personalized experiences, are now key decision-makers. Once thought too complex to automate, insurance is rapidly adopting automation and experiencing transformative results. Many of these benefits originate at the carrier or agency level and ultimately enhance the experience for Millennial decision-makers.

By automating highly repetitive tasks—such as claims processing—insurers can significantly reduce the time from claim initiation to resolution, delivering a faster, more seamless customer experience.

This resource explores how AI and cognitive automation can help insurers meet the expectations of this influential generation, ensuring they receive maximum value from their insurance investments.

Download the ebook to learn:

• Millennials and the insurance industry—purchasing demographics, preferences, and pain points
• The capabilities of AI and automation in underwriting and claims and the Millennial appeal
• How to deploy automation and delight Millennial customers